Mini Bike Fit
Description
Whether you've just bought a brand new bike or or you're dialling in old faithful, one of the most important steps in the process of getting the most out of your bike is finding the right bike fit for you.
We will provide a basic fit using your bike and a turbo trainer, taking some basic measurements and observations to help you get a good starting fit on your bike. The fit will be targeted at cleat position, saddle height and fore/aft adjustment. If you have or are purchasing one of our bikes, we may also be able to advise on cockpit (i.e. Stem and Bar adjustment) to assist your fit.
Booking your bike fit in with Planet X couldn't be easier. Simply select your date and time slot from the calendar at the bottom of the page, enter a few details, go through the checkout process and you'll be booked in!
What to expect on arrival
The fit takes place at our head office in Rotherham, so you may need to factor in travel time etc when booking a slot. Each slot is one hour, you will need to bring:
- Your bike - You will be fitted to your own bike, and as a result you will need to bring the bike with you.
- Cycling clothing - Lycra is preferred, however slim fitting kit will also be fine.
- If you use clipless pedals, remember to bring your pedals and shoes with you.
Please note
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Fitters are not held personally or professionally responsible for any accident or injury while cycling following the procedure
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Cancellations within 3 working days will be subject to half-charge. No-shows are subject to full-charge
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Changing facilities are available on-site
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All bike fitters are male, if there are any queries about what is involved in the process please contact us and we will answer any questions you may have
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A mini-fit does not void any warranty, 30-day ride guarantee is still subject to normal restrictions
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There is free onsite parking available
Shipping
Delivery
Here at Planet X we pride ourselves on our fast delivery, making sure you get your orders as quickly and easily as possible. Below is some information on how we get your goods to you and how much it will cost, no matter where you live in the world*.
Please allow 3-5 working days for a standard order to be shipped.
Please note that orders placed after 3pm on Friday, or at the weekend, will not be dispatched until the following Monday.
On bank holiday weekends, orders placed after 3pm on Friday (or Thursday if the Friday is also a Bank holiday), or at the weekend including the bank holiday Monday, will not be dispatched until the following Tuesday.
The delivery method and delivery charges will be shown at checkout when ordering. Please Note at times of heavy sale deliveries may take longer.
In order to get your order to you as quickly as possible, orders are picked, packed and dispatched incredibly quickly. As a result of this we cannot always make any amendments to your order once it has been submitted. Please ensure that all order details are correct before your order is submitted.
Pre-order items - If items are bought on preorder, the whole order will be held until all items are in stock, the order will be despatched in full when all items are available.
Courier
We only use reputable Couriers for all of our deliveries. We entrust them to deliver our products safety and quickly to our customers worldwide.
Upon dispatch of your order, you will receive a 'dispatch email' confirming which Courier is delivering your order to you - this dispatch email also provides you with a tracking number.
If you don't have your tracking number, disagree with the information provided by the courier, or believe the Courier has let you down, please contact our customer service team using our contact us page. We will investigate and resolve any issues for you.
UK Delivery Rates:
| Standard UK Delivery | £4.99 |
| Bikes | £29.99 |
International Orders
Postage costs are calculated automatically and displayed at the basket screen. The cost will depend on the size and weight of the products being ordered.
All items are dispatched from our UK warehouse.
Transit Times vary depending on the Country but are typically between 5 and 10 days. Your tracking number will clearly show you the progress of your order and your expected delivery date.
Your order may be subject to local duty / import taxes, if these apply. These are the receiver’s responsibility and will be payable locally.
The courier should advise you of any charges. Unfortunately, we cannot advise you what amount could be charged on your order.
If local import / customs charges are refused or not paid by the receiver, then the item could be returned to On One, or possibly destroyed if too expensive to return.
Please note: if this happens, we may not be able to refund you for your order, and we would not refund any original postage costs. We would only refund for the returned products, minus any costs incurred by On One.
Exclusions from Next day delivery
Please note we are unable to offer next day delivery to certain postcodes areas due to carrier restrictions. The following post code zones are not included in our next-day-delivery, Saturday and Sunday offering. Channel Islands & Northern Ireland, AB31-38. AB41-56, FK17-21, HS1-9,KW0-14, PH15-41, PH45-50, TR21-25, IV1-41, IV52-54, IV63, PA21-40, IV55-56, KA27-28, KW15-17, PA20, PA60-78, PH42-44, ZE1-3.
British Forces BFPO
We accept orders to all BFPO addresses which are charged at the UK Standard Delivery rate, there is no surcharge from On One for delivering to BFPO addresses. There are some restrictions on which products can be sent however we will contact you if your order is affected by this. For delivery times please refer to the BFPO website -click here
If you are placing an order for delivery to Norway, please include your Personal Identification number (PIN) in the 'Courier instructions' box at Checkout. All orders without a PIN will be automatically returned to sender by our Couriers, as they will be unable to deliver it.
Delivery Exclusions
Our International Courier cannot deliver to PO Box addresses, or any of the following countries
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Click & Collect
Opening times for click and collect are Mon-Fri 9am-5pm