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PLANET X-CHANGE
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Part-Ex with Planet X
Trade in your used bike and save on a brand new Planet X, On-One, Holdsworth or Titus bike.
HOW IT WORKS
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Part exchanging your bike with Planet X couldn't be simpler, Just follow the steps below:
Complete the form
Fully complete and submit the form at the bottom of the page, Please ensure that you attach all requested images* If any images are missing we may contact you for further images which will delay your X-Change
Receive Your X-Change offer
Your form and images will be reviewed by our expert mechanics and a preliminary offer will be sent to you. When you have received your offer, reply to the message to confirm whether you'd like to accept or decline the offer.
If you accept the offer, packaging materials will be sent to you for the bike.
If we are unable to accept the bike as part exchange, we will advise you of this via email.
If you accept the offer, packaging materials will be sent to you for the bike.
If we are unable to accept the bike as part exchange, we will advise you of this via email.
Agree on a collection date and box your bike
Agree on a pickup date that is suitable for you. We’ll then arrange collection. Don’t worry about having to print anything, our courier will bring a return label to attach on collection.
Package your bike according, taking special note of our re-boxing video.
Inspection
Once the bike has been received at Planet X HQ, an inspection will take place within 1 working day of receipt of the bike. The bike will be subject to a 22 point inspection* and any amendments to the preliminary trade in offer as a result of the inspection will be made.
The Final Offer will then be sent to you via email, which you can then choose to accept or decline
*see "What We Check" below
The Final Offer will then be sent to you via email, which you can then choose to accept or decline
*see "What We Check" below
Receive your Voucher
If you choose to accept the offer, you will be given an E-voucher for the amount, which can be used for any product at planetx.co.uk. This will be emailed to you within 1 working day of accepting the offer.
If you choose to decline the offer, your bike will be returned to you.
If you choose to decline the offer, your bike will be returned to you.
WHAT WE'LL NEED
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Please include at least one of each of the below images of your bike. If any images are missing, unclear or obscured we may contact you for further images which will delay your X-Change
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Proof of Purchase
Front Wheel, Brake side
Rear Wheel, Brake Side
Whole Bike, Non-drive side
Front of Bike
Front Wheel, Drive Side
Rear Wheel, Drive Side
Whole Bike, Drive Side
Proof of Purchase
Front Wheel, Brake side
Rear Wheel, Brake Side
Whole Bike, Non-drive side
Front of Bike
Front Wheel, Drive Side
Rear Wheel, Drive Side
Whole Bike, Drive Side
WHAT WE'LL CHECK
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Every bike will undergo a thorough 22 point check by our expert mechanics before a final offer is made
22 point inspection
Each of the following components will be checked for wear, mechanical issues, damage and the general condition of the bike as a whole will be assessed. The preliminary offer may be adjusted based on the findings of this inspection.
| Front tyre | Front Mech |
| Front wheel | Bottom Bracket |
| Front Brake | Seat post clamp |
| Forks | Seat post cradle |
| Frame | Saddle |
| Headset | Rear Mech |
| Stem | Cassette |
| Handlebars | Rear wheel |
| Controls | Rear Tyre |
| Chain | Rear Brake |
| Chainset | Charger and Accessories |
START YOUR X-CHANGE
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Please complete and submit the below form to start your X-Change.
Frequently asked Questions
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Does my bike need to be cleaned before part exchange collection?
Yes, we expect the bike or product to be clean before it arrives with us. If a bike arrives that is too dirty to work on this may incur a cleaning surcharge.
Will you price and accept any bike?
If you are looking to trade in then Planet X-Change can price and accept most bikes, however we reserve the right to refuse any bike at any stage of the exchange process. We base all our pricing on the age and specification of a bike and how much you can currently buy it for online.
If you are looking to sell a bike to us as a general guide we're only likely to price bikes from popular brands that originally retailed at more than £1000 and are less than 5 years old.
*We do not currently accept eBikes, Tandems, Folding Bikes (except brompton) or Recumbent Bikes.
If you are looking to sell a bike to us as a general guide we're only likely to price bikes from popular brands that originally retailed at more than £1000 and are less than 5 years old.
*We do not currently accept eBikes, Tandems, Folding Bikes (except brompton) or Recumbent Bikes.
How do you price the bikes for sale?
Planet X-change considers the following factors before making an offer for a bike:
Components with any wear and tear will be factored into the price. Planet X-Change analyses prices from all online marketplaces, retailers, shops, and direct distributors for the most up-to-date pricing.
All quotes are subject to an assessment by our mechanics.
- Price of the bike when new
- Age and model year
- Condition of bike and usage
Components with any wear and tear will be factored into the price. Planet X-Change analyses prices from all online marketplaces, retailers, shops, and direct distributors for the most up-to-date pricing.
All quotes are subject to an assessment by our mechanics.
Does my bike have to be in perfect condition to get a quote?
No, as long as you describe every defect we can still price the bike for you, as long as we can make the bike rideable. However, If the cost to make the bike rideable is deemed to be excessive, the bike may be rejected for exchange.
Is the quoted price guaranteed?
No. We need to check the bike is operational and that the details provided to us match the bike when we inspect it. Any defects not described will need to be reflected in the final price as will the cost of replacing worn parts. If the bike presented is not as described in the original quote, it will need to be re-priced accordingly.
The preliminary and final offers will be valid for 7 days only.
The preliminary and final offers will be valid for 7 days only.
Can I use the part exchange credit to purchase other items than bikes?
Yes. You can use the value of the bike to purchase any item at planetx.co.uk
Can I change my mind once the final offer has been accepted?
No, Once the final offer has been accepted and the gift card has been issued the bike becomes property of Planet X and the X-Change is effectively complete.
How is my Bike delivered to Planet X?
Planet X will arrange collection of your bike using a reputable courier service, collection is available Monday-Friday. Please note that you will be required to print a shipping label for the courier prior to collection.
Please ensure that the bike is adequately packaged - Planet X will supply a box and some materials to assist with this but as every bike is different you may want to add extra protection. Please also note that Planet X is not liable for any damage that occurs in transit.
Please ensure that the bike is adequately packaged - Planet X will supply a box and some materials to assist with this but as every bike is different you may want to add extra protection. Please also note that Planet X is not liable for any damage that occurs in transit.